1. What Packages Do You Offer and What's Included?

Every event is unique, and your stylist should offer flexible options. At Special Touch Event Hire, we provide packages ranging from £250 to £1,250, each carefully designed to suit different needs and budgets. Make sure you understand exactly what's included in each package to avoid surprises later. Not sure if a package is what your looking for? At Special Touch Event Hire you don't even have to choose one of our ready made packages. We can create a package that is fully tailored to your requirements, providing all of the essentials that you need.

2. How Far in Advance Should I Book?



This is crucial for securing your preferred date. For instance, we're currently booking well into 2026-2027, especially for wedding styling. Popular dates can book up quickly, so understanding the booking timeline is essential.

3. What is Your Payment and Deposit Structure?

Clear payment terms are essential for both you and your event stylist. At Special Touch Event Hire we keep things straightforward with our payment structure:

• A deposit is required to secure your date and chosen package
• All deposits are processed via bank transfer only - this helps us maintain secure and traceable transactions
• Your final balance is due 3 weeks before your event date, giving you plenty of time to manage your budget
• We'll send you clear payment reminders and details to ensure nothing is overlooked
  

4. Do You Have Insurance?



Professional stylists should always have proper insurance coverage, many venues will request this. At Special Touch Event Hire we maintain full public liability insurance and annual PAT testing for all electrical equipment, giving our clients peace of mind.

5. 5. How Long Does Setup and Breakdown Take?



Understanding the logistics is important for venue coordination. For example, our setup typically takes 2-5 hours depending on the package, and we offer flexible breakdown options including next-day service.

6. What Happens if Something Gets Damaged?



Always discuss liability and replacement policies. When you're investing in beautiful event décor, it's crucial to understand the responsibilities regarding potential damages or losses. At Special Touch Event Hire, we believe in complete transparency about our policies to ensure peace of mind for all parties involved. When booking in with us we send over our terms & Conditions of hire which outline all of these details ensuring you are fully informed before choosing to book your decor with us.

7. Can You Work with My Venue?



Experience with different venues is crucial to ensure your stylist has the necessary insurance, understands venue protocols, and can adapt their designs to any space. With 8 years of transforming venues across Cheshire and the Northwest, we've developed both the expertise and relationships that make your event styling seamless and stress-free. We bring a wealth of experience and trusted professionalism to every event. Our comprehensive venue knowledge means we ensure smooth setup and breakdown processes.

8. What Type of Decorations Do You Use?

Understanding the type and quality of decorations used is essential for your event's overall look. 

At Special Touch Event Hire, we take immense pride in exclusively using premium artificial/silk flowers throughout all our styling elements, from our signature weeping blossom trees to our elegant table arrangements and stunning backdrops. This thoughtful choice ensures that your event decor maintains its pristine beauty from the first moment of setup until the last guest leaves, without any concerns about wilting, seasonal availability, or temperature sensitivity.

9. Can I Customise My Package/Booking?

Understanding your stylist's flexibility with packages is vital for creating your perfect event vision within budget - at Special Touch Event Hire, we offer extensive customisation across our 10 packages (ranging from £250 to £1250), from our popular 'Mix & Match' package where you can choose 5 items for £500, to our premium packages like the White Luxe package and Ultimate Styling package that include choices of additional items, all while maintaining our commitment to quality and attention to detail. Remember too you don't necessarily have to book a package with us! Decor can be hired individually too.

10. How Do You Handle Last-Minute Changes?

Understanding your stylist's ability to adapt is crucial. Discuss their policy for last-minute adjustments and emergency situations. At Special Touch Event Hire, we understand that events are dynamic, and sometimes last-minute changes are inevitable - that's why we pride ourselves on our ability to adapt and respond promptly to ensure your event runs smoothly. Our experienced team is always prepared for unexpected situations, whether it's accommodating a sudden venue timing change, adjusting decor placement due to weather conditions, or handling any emergency replacements needed during setup. 

Ready to Start Planning Your Event?

Contact Special Touch Event Hire to discuss your vision:

• WhatsApp/Call: 07845851795
• Follow us on Instagram: @specialtoucheventhire
• Check out our reviews on Facebook

Remember, the right stylist will be happy to answer all these questions and more. We believe in transparent communication and ensuring our clients feel confident in their choice.